SMS Privacy Policy

Last updated: August 2025

This SMS Privacy Policy explains how FirstGuard Clean Solutions LLC (“FirstGuard”, “we”, “our”) collects, uses, and shares your personal information when you opt in to receive text messages (SMS) from us, as well as your rights and choices regarding that information.

1. Collection and Use of SMS Information

When you opt in to receive SMS communications from us (such as service reminders, updates, promotions, or scheduling confirmations), we collect the following:

• Your phone number
• Message content and delivery status
• Time, date, and frequency of messages
• Any replies you send to us via SMS

This information is used to:

• Provide customer support
• Confirm service appointments or reminders
• Send promotional messages (only with your consent)
• Comply with legal obligations
• Improve our service and communication

2. Consent and Opt-In

You will only receive SMS messages from FirstGuard if you have explicitly opted in, either:

• By checking a consent box on a form or website,
• By replying with a keyword (e.g., “YES”) to a short code,
• Or by requesting SMS contact via email or phone.

By providing your mobile number, you agree to receive recurring text messages related to our services. Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP, or contact us at info@firstguardclean.com.

3. No Sale or Unrelated Sharing of SMS Data

We do not sell your SMS opt-in data or share it with third parties for unrelated marketing purposes.

We will not share your phone number, message content, or opt-in status with third parties except to:

• Deliver SMS messages via our platform partners and mobile carriers
• Comply with legal obligations or regulatory requests
• Enforce our Terms of Service
• Prevent fraud or abuse

4. Third-Party Service Providers

We may share your SMS-related personal data with vendors who help us deliver and support the messaging service. These may include:

• SMS gateway providers
• Telecommunication companies
• CRM or customer service platforms

These vendors are contractually obligated to safeguard your data and use it only as required to deliver the service.

5. Your Rights and Choices

You may:

• Opt out of SMS at any time by replying STOP
• Request a record of your SMS interactions with us
• Ask us to delete your SMS-related data, where applicable under the law

To exercise these rights, email us at info@firstguardclean.com.

6. Data Retention

We retain SMS interaction data only as long as necessary to fulfill the purpose of communication or as required by law. Once no longer needed, the data is securely deleted or anonymized.

7. Security of SMS Data

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including your phone number and any associated messages. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

8. Changes to this Policy

We may update this SMS Privacy Policy to reflect changes in laws, regulations, or our practices. If we make material changes, we will notify you by updating the date above and, when required, through direct communication.

9. Contact Us

If you have any questions or concerns about this policy or your SMS data, please contact us at:

📧 info@firstguardclean.com
📞 (407) 646-3762